Return & Exchange Policy

We want to ensure you're completely satisfied with your purchase. Please review our return and exchange policies below.

We accept returns for defective products only.
Returns must be made within 10 days of purchase.
Items must be returned in their original packaging and condition.
Non-returnable items include: perishable goods, custom-made items, and clearance products.
If a product is found to be defective upon delivery, please report it within 7 days to qualify for a return.
Shipping costs for returns of non-defective products will be the responsibility of the customer. For defective items, we will cover the return shipping costs.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original payment method within 10 business days.
Shipping costs are non-refundable unless the return is due to a defective item.

We accept exchanges for defective and non-defective products.
Exchanges must be made within 10 days of purchase.
The product must be in its original condition for non-defective exchanges.
Shipping costs for exchanges will be the responsibility of the customer, except for defective items.

If you need to return or exchange an item, follow these steps:

Contact our support team at (call us) at +254 720 001256.
Provide your order number, details of the product, and the reason for the return or exchange.
We will issue a return authorization and provide instructions on how to return the product.
Once the return is received and inspected, we will notify you of the refund or exchange process.

If your product arrives damaged or defective, please contact us immediately at +254 720 001256.
We will arrange for a return or replacement at no extra cost to you.

If you have any other questions about our return policy, feel free to contact us.